Operations Manager / Law Firm Operations Administrator
RemotePhilippines or Malaysia
Philippines or MalaysiaRemoteFull TimeSenior LevelBachelors DegreeSmall
Full TimeSenior LevelBachelors DegreeSmall
Job Summary
Oversee day-to-day operations, execute strategic initiatives, and coordinate cross-functional projects to keep priorities and deadlines on track. Build, document, and continuously improve operational workflows, SOPs, and systems while leveraging AI and automation to drive efficiency. Supervise administrative and support staff, manage recruitment pipelines, and drive performance accountability. Support financial reporting, budgeting, and vendor management to optimize costs and ensure compliance. Maintain the CRM system for lead management and client engagement while optimizing business development activities.
Required Qualifications
- Bachelor's degree in Business Administration or a related field
- Minimum of 5 years of experience in a managerial role
- Experience working with U.S.-based companies
- Demonstrated experience managing operational projects, improving business processes, and driving initiatives from concept through execution
- Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management
- Strong understanding of operational reporting, business processes, and workflow optimization
- Experience with Salesforce, GoHighLevel, or other CRM platforms
- Strong experience using monday.com to manage projects, workflows, and team accountability
- Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation
- Demonstrated ability to establish clear processes, drive accountability across teams, and consistently deliver projects to completion
- Comfortable supporting an executive in a fast-paced, fully remote environment, with strong discretion and judgment when handling sensitive or confidential information
- Ability to maintain a minimum of 5 hours of overlap with the firm's operating hours in Pacific Time (PT)
Desired Qualifications
- MBA
- Experience with a U.S.-based law firm
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