Operations Manager
On-siteChesterfield, Missouri, United States
Job Summary
Assist the General Manager in executing operations across Front Office, Housekeeping, Laundry, Food and Beverage, and Engineering while managing staff and maximizing financial performance. Translate goals to the team regarding guest tracking and productivity, then meet semiannually with employees on a one-to-one basis to discuss results and needs. Conduct quarterly and annual quality audits, review financial statements to measure productivity, and assist in hiring decisions and orientations. Ensure standards are followed, address guest and employee concerns proactively, and lead by example to motivate the team toward exceeding property goals.
Required Qualifications
- High school diploma or GED
- 4 years experience in the guest services, front desk, housekeeping, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in the guest services, front desk, housekeeping, or related professional area
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