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Operations Manager (interim), Full-time Contract, Countryside
$60,000–$80,000 year
On-site · Greater Sudbury, Ontario, Canada
Job Summary
Operations Manager role in a long-term care home overseeing administrative and financial functions. Leads administrative staff, collaborates with Executive Director and leadership, and ensures compliance with provincial legislation, company policies, and collective agreements in a unionized environment. Core duties include payroll processing, scheduling, benefits administration, resident billing and collections, budgeting and financial reporting, accounts payable/receivable, onboarding, and continuous improvement of back-office processes. Responsibilities emphasize financial acumen, analytical thinking, customer service, team leadership, and cross-functional collaboration to support residents, families, and employees. Familiarity with Workday and PointClickCare, advanced Excel skills, and a strong orientation toward accuracy, confidentiality, and regulatory compliance are highlighted, along with evolving to leverage data insights and maintain high standards of service.
Required Qualifications
- Post-secondary education in Business Administration, Accounting, or Human Resources
- 3-5 years of experience in business or office operations preferred; experience in long-term care or healthcare is an asset
- 2-3 years of supervisory or people leadership experience preferred
- Demonstrated expertise in HR, payroll, benefits administration, scheduling, accounts receivable/payable, and a strong working knowledge of practices within a unionized environment, including the interpretation and application of collective agreements
- Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
- Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel
- Demonstrated working knowledge of cloud-based systems such as Workday and PointClickCare preferred
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