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JPMorgan Chase2 months ago

Operations Manager II, Escrow

On-site · Metro Manila, Philippines

Type
Full Time
Level
Mid Level
Education
Masters Degree
Company size
Enterprise
Industry
Investment Banking

Job Summary

Leads and inspires a team of Associate Operations Supervisors within Escrow, overseeing mortgage and home equity loan processing with a focus on Escrow Servicing, Centralized Quality, and Vendor Audit work groups. Collaborates with domestic partners and senior leaders to identify opportunities for efficiency and goal attainment, driving a culture of excellence and continuous improvement in a fast-paced, dynamic environment.

Required Qualifications

  • Minimum of 5 years of experience in Operations Management
  • Proven leadership skills with the ability to inspire and develop teams
  • Strong communication and interpersonal skills
  • Experience in mortgage and home equity loan processing
  • Analytical acumen and problem-solving skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong focus on achieving organizational goals
  • Experience in managing Escrow Servicing and Vendor Audit work groups
  • Ability to engage with senior leaders and domestic partners
  • Demonstrated capacity for strategic thinking and planning
  • Commitment to fostering a culture of excellence
  • Knowledge of Home Lending is an advantage
  • Experience in Centralized Quality management
  • Familiarity with auditing functions within the mortgage industry
  • Advanced degree in business or related field
  • Certification in operations management or related discipline
  • Experience in leading cross-functional teams
  • Knowledge of industry best practices and trends
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JPMorgan Chase

Operations Manager II, Escrow

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