Operations Manager - Housekeeping
On-siteMelbourne, Victoria, Australia
Job Summary
Oversee and manage all housekeeping operations across designated properties in Victoria, ensuring compliance with health and safety regulations and company policies. Develop and implement housekeeping procedures and standards, while recruiting, training, and supervising staff to foster a positive team environment. Monitor inventory levels of cleaning supplies and equipment, prepare and manage budgets to identify cost savings, and conduct regular inspections of guest rooms and public areas. Address and resolve guest complaints and feedback related to housekeeping services, collaborating with other departments to ensure seamless service delivery. This role requires proven experience in hospitality management, strong leadership skills, and the ability to work flexible hours including weekends and holidays.
Required Qualifications
- Proven experience in a managerial role within the hospitality industry, preferably in housekeeping
- Strong leadership skills with the ability to motivate and manage a diverse team
- Excellent organisational and time management skills
- Knowledge of health and safety regulations and best practices in housekeeping
- Effective communication skills, both verbal and written
- Ability to work flexible hours, including weekends and holidays as required
Desired Qualifications
- A relevant qualification in hospitality management or a related field
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