Operations Manager
$70,304–$70,350 year
On-siteOntario, Canada or Us, Île-de-France, France
Job Summary
Manage Front Office operations by assisting the Director and Assistant Director, providing strong lobby presence, and balancing room inventory. Oversee shift coverage in F&B, ensure Paramount standards across lobby, Mezzanine, and F&B areas, and handle guest complaints, special requests, and emergencies. Monitor the Nor 1 upsell program, manage employee payroll and attendance via ADP, and conduct call-arounds for overtime. Coach hourly associates, administer discipline, and perform Night Audit functions and reporting. Attend periodic meetings to maintain employee morale and productivity. Long hours sometimes required.
Required Qualifications
- At least 5 years of progressive experience in a hotel or related field
- 2-year college degree and a minimum of 3 years of progressive experience in a related field
- 4-year degree and a minimum of 1 year of progressive experience in a related field
- Previous supervisory responsibilities
- Proficiency in Windows
- Proficiency in Company approved spreadsheets
- Proficiency in word processing
- Ability to effectively communicate both verbally and written
- Ability to listen to, understand, and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Ability to handle problems, including anticipating, preventing, identifying and solving problems as necessary
- Ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
- Ability to maintain confidentiality of information
- Ability to maintain regular attendance in compliance with Highgate Hotel Standards
- Ability to wear nametags
- Ability to comply with Highgate Hotel Standards and regulations
- Ability to maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Desired Qualifications
- Long hours sometimes required
- Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
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