Operations Manager, Ground Systems
On-site · Dallas, Texas, United States
Job Summary
Lead and oversee the Dallas–Fort Worth Ground Systems service operations for Zipline, owning day-to-day service performance, asset readiness, and return-to-service for docks, chargers, zipping points, and related site infrastructure. Manage a team of crew leads and field technicians, drive safety culture, coordinate with cross-functional partners (Supply Chain, Logistics, Service Engineering), monitor metrics (asset availability, site uptime, backlog, technician productivity, parts blockers, training completion, safety actions), and implement continuous improvement to ensure safe, available, and compliant operations for commercial flights.
Required Qualifications
- 4-7+ years of experience in operations, field service, maintenance, fleet operations, aviation, infrastructure, robotics, autonomy, utilities, EV charging, telecom, industrial systems, manufacturing operations, defense logistics, or another complex technical operations environment.
- Experience leading technical frontline teams, crew leads, supervisors, foremen, technicians, electricians, mechanics, field service teams, or distributed operations teams.
- Strong people leadership: hiring, onboarding, coaching, performance management, retention, promotion readiness, and team motivation.
- Strong stakeholder management skills. You can work directly with peer leaders and senior leaders, create alignment, and push back without creating unnecessary friction.
- Strong operating-system fundamentals: work orders, backlog management, shift handoffs, planned and unplanned maintenance, technician assignment, escalation paths, documentation, tooling control, parts readiness, and return-to-service workflows.
- Practical safety leadership in a technical or field environment.
- Ability to read operational data and convert it into action. You should be comfortable using metrics to identify bottlenecks, justify priorities, and drive improvement.
- Technical credibility with technicians, engineers, and operations leaders. You do not need to be the deepest technical expert in every system, but you need to understand enough to ask good questions, challenge weak assumptions, and separate signal from noise.
- Ability to create clarity under pressure when assets are down, parts are missing, teams disagree, work is aging, or operational priorities conflict.
- Low-ego, direct communication style with high ownership and high standards.
- Willingness to work in the field across the Dallas-Fort Worth area and support escalations outside standard business hours when operationally necessary.
- OSHA 30, PMP, Lean/Six Sigma, aviation maintenance, electrical, or other relevant technical certifications.
- Bilingual English/Spanish capability is a plus for field leadership in Texas, but not required.
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