Operations Manager - Greater Toronto Area
$31,200,000–$41,600,000 year
On-siteOntario, Canada
Job Summary
Lead day-to-day operations for multiple client sites across the Greater Toronto Area by onboarding, training, and scheduling frontline employees. Conduct regular quality inspections, site audits, and facility maintenance follow-throughs to ensure compliance with safety protocols and company standards. Manage staffing levels, budgets, and supply inventory while using systems like Dayforce and OrangeQC to handle payroll and reporting. Build strong relationships with clients to resolve service requests and respond to operational needs proactively. Support day and night shift teams, including occasional evening and weekend site visits, while coaching staff and addressing incidents before they escalate.
Required Qualifications
- 3+ years of experience leading and developing teams in a multi-site operational environment
- 2+ years of experience in commercial cleaning, facilities services, hospitality, or a similar service-focused industry
- A passion for coaching others and creating an engaged, accountable, and high-performing team culture
- Strong customer service and relationship-building skills with the ability to resolve issues professionally and proactively
- Excellent organizational, communication, and problem-solving abilities
- Confidence using technology such as Dayforce, OrangeQC, and Microsoft Office to manage operations efficiently
- The ability to prioritize multiple responsibilities while maintaining exceptional attention to detail
- A valid driver's licence, clean driving abstract, and the flexibility to travel throughout your assigned territory
- Eligibility to Work in Canada at the time an offer of employment is made
Desired Qualifications
- security clearance
- criminal and credit check consent
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.