Operations Manager
$105,000–$120,000 year
On-site · Burlington, Ontario, Canada
Job Summary
Lead and manage project teams to ensure efficient execution, high-quality work, and achievement of chargeability targets. Drive outstanding customer experiences by building strong client relationships and addressing their needs proactively. Support proposal development and contribute to securing new business opportunities. Foster a culture of continuous improvement, innovation, and operational excellence. Mentor and develop direct reports, conducting regular performance reviews and professional development planning. Promote a positive and collaborative work environment, aligning with company strategy and decision-making processes. Stay updated on industry trends, emerging technologies, and best practices to enhance service offerings. Engage in strategic planning and decision-making alongside the District Leader. Travel up to 10% outside the district as required.
Required Qualifications
- At least 8 years of experience in operations or sales within a technical or engineering-driven industry.
- Proficiency in project management methodologies (PMM), sales processes, and engineering design principles.
- Demonstrated leadership of cross-functional technical teams.
- Experience with project financials and P&L oversight.
- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication skills and the ability to inspire and mentor teams.
- Customer-centric approach with a focus on delivering high-quality service.
- Business acumen with the ability to think strategically and take calculated risks.
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