Operations Manager, Foundation
$92,000–$133,000 year
On-siteFremont, California, United States
Job Summary
Lead and continuously improve the Foundation's operational infrastructure, including gift processing, reporting, data governance, and standard operating procedures. Oversee the accuracy and integrity of all donor, gift, and pledge data within Raiser's Edge NXT, ensuring timely entry, acknowledgments, and reporting. Develop dashboards and analytics to support fundraising strategy, pipeline management, and campaign performance. Serve as system owner for the CRM, providing configuration, reporting, and user support while translating data into actionable insights for frontline fundraisers. Supervise the Development Officer and coordinate with Finance for accurate reconciliation of gifts and financial reports. Manage vendor relationships for marketing platforms, wealth screening tools, and online giving systems. Maintain high standards of data governance, confidentiality, and regulatory compliance with IRS, HIPAA, and hospital policies.
Required Qualifications
- Bachelor's Degree
- 5–7 years of nonprofit operations, development operations, or related experience
- Strong expertise in Blackbaud Raiser's Edge NXT or similar CRM
Desired Qualifications
- CFRE or similar certification
- Experience in healthcare philanthropy or nonprofit fundraising
- Experience supervising staff
- Experience with data analytics, dashboards, and reporting tools
- Experience managing data integrations and vendors (marketing platforms, event management tools, wealth screening, grateful patient tools)
- Strong understanding of nonprofit financial processes, reconciliation and audit readiness
- Advanced Excel and data analysis skills
- Systems thinker with ability to design scalable processes
- High attention to detail and commitment to data integrity
- Ability to translate data into actionable fundraising insights
- Strong project management and cross-functional collaboration skills
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