Operations Manager

Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests. Ensure compliance with SOPs, policies, procedures, and service standards while handling guest complaints and overseeing service recovery. Manage budget, meet revenue and guest satisfaction goals, and develop strategic performance improvement plans. Oversee all departments, maintain communication between teams and leadership, and ensure occupational health, fire, and life safety standards. Identify developmental needs of others through coaching and mentoring, and communicate clear processes throughout the organization. Must be available on days, nights, weekends, and holidays. Hotel management experience required.