Operations Manager
Remote · Philippines
Job Summary
On a daily basis you will: Work and coordinate with Expedock’s key accounts to understand and learn their business and/or supply chain processes; Propose and implement procedures on timely and efficient delivery of Service Level Agreements (SLA) for customers; Ensure services committed to customers are delivered; Ownership of assessing the profitability of customers and tracking how much revenue lost from existing customers; Coordinate with Product team and Engineering team to enhance processes; Assure that the team you manage is delivering at 100% accuracy and quality; Train & manage team to deliver on service level agreements on quality standards, timelines and budget; Device approach to progress towards return, profit and loss; Implement strategies based on costing analysis, and pricing recommendations.
Required Qualifications
- Self-starter and an influential systems thinker with a passion for operational excellence
- Operations and account management background
- Fast learner with ability to quickly understand operational problems
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