Operations Manager
$104,000–$145,600 year
On-site · Jacksonville, Florida, United States
Job Summary
Operations Manager responsible for day-to-day execution, performance, and financial health of assigned parking and transportation locations. Serves as primary operational owner to ensure staffing, training, compliance, financial accountability, and service delivery that meets or exceeds client expectations. Requires strong leadership, proactive management, comfort with data, budgets, P&Ls, KPIs, and the ability to lead from the front when necessary. Key duties include leading location teams, scheduling to meet demand, managing location performance, interviewing and developing staff, training on safety and operational standards, and ensuring on-site operations align with EOS/COO expectations, risk/compliance standards, and client requirements. Demonstrated ability to manage revenue, expenses, and budgets; develop operating budgets; oversee purchasing; and coach teams toward service excellence. Must be hands-on when needed and capable of balancing client expectations with operational realities to drive improved KPIs and client engagement. The role emphasizes on-site leadership, remote capability through data platforms, and flexible hours including early mornings, evenings, weekends, and holidays.
Required Qualifications
- Minimum 5 years in management & progressive leadership capacity
- Minimum 3 years experience in Remote Client Management Services
- Minimum 1 year experience developing implementing & utilizing service P&L, Budget Management, Demand Analysis, Service KPI
- Minimum 3 Years Experience Implementing Corporate Service Brand and Service Model to remote client locations
- Bachelors Degree in Business Administration, Finance, Accounting, and Management (Preferred)
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