Operations Manager, EAP and Wellbeing
HybridToowoomba, Queensland, Australia
Toowoomba, Queensland, AustraliaHybridFull Time
Full Time
Job Summary
Lead EAP and Allied Health services by driving operational excellence, strengthening service delivery, and building trusted partnerships with practitioners, corporate clients, and internal stakeholders. Manage service delivery, workforce coordination, quality, compliance, and operational performance while enhancing systems, improving performance, and increasing service utilisation to support broader organisational growth. Ensure services remain well-managed, client-focused, and commercially sustainable across Toowoomba with regular travel across Queensland.
Required Qualifications
- Tertiary qualifications in Psychology, Counselling, Social Work, Behavioural Health, Allied Health, Management, Business or a related discipline
- Significant leadership experience within EAP, allied health, mental health, wellbeing, human services or a related sector
- Proven success managing service delivery, workforce coordination, quality, compliance and operational performance
- Experience building strong client relationships and delivering services within contracted or corporate environments
- Sound understanding of EAP service delivery, confidentiality, privacy obligations and professional practice standards
- Strong financial management and commercial awareness
- Excellent stakeholder engagement, communication, leadership and problem-solving skills
- The ability to manage competing priorities while driving service quality, continuous improvement and client satisfaction
- Current Blue Card
- Current NDIS Worker Screening Clearance (Yellow Card)
- Current Driver Licence
- Toowoomba Based
- regular travel across Queensland
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