Delta Hotels WoodbridgePosted 5 months ago

Operations Manager

Delta Hotels WoodbridgePosted 5 months ago

$75,000–$75,000 year

On-siteNew York City, New York, United States or New York, United States

New York City, New York, United States or New York, United StatesOn-siteFull Time$75,000–$75,000 yearMid Level

Full TimeMid Level

Job Summary

Supervise back-of-house operations including Housekeeping, Front Desk, Engineering, and Banquets, ensuring efficient hotel function in the absence of the General Manager and Director of Operations. Direct the work of multiple full-time associates while managing MOD coverage, daily/weekly room inspections, and compliance with Preventative Maintenance and Deep Cleaning Programs. Assist with financial reporting, recruiting, hiring, and training for Guest Services, and participate in weekly meetings to address oversell settings. Ensure guest satisfaction through attentive service standards, empower employees for decision-making, and maintain open communication across departments. Work flexible shifts including day, evening, overnight, and weekends as needed.

Required Qualifications

At least four-year progressive supervisory experience in the Rooms Department at a Hotel
four-year college degree and at least two-year supervisory experience in the Rooms Department at a Hotel
two-year college degree and at least three-years of experience in the Rooms Department at a Hotel
Previous supervisory experience in a unionized New York City hotel
Must be proficient in Windows Operating Systems
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must be able to convey information and ideas clearly
Must have weekend availability
Must be available for weekend shifts
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