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DeliverooPosted 4 weeks ago

Operations Manager

HybridParis, Île-de-France, France

Full TimeEnterprise

Job Summary

Own complex logistic and financial strategic initiatives while collaborating with various business units to drive continuous improvement in the delivery network. Define market-winning strategies at a hyper-local level to improve service levels, balance cost priorities with growth, and create models that industrialize monitoring. Improve the customer and rider proposition by joining the team dedicated to delivering better outcomes for partners. Lead autonomous project execution using data analysis, modelling, and test-and-learn approaches to solve real-world problems at scale.

Required Qualifications

  • 3-4 years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy
  • Strong experience in quantitative and qualitative analytics (excel modelling, database crunching)
  • excellent mastery of Google Suite/Microsoft Office
  • Track record in autonomously structuring, coordinating and executing projects
  • Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently
  • Excellent (oral / written) communication in both English and French
  • Track record in presenting to a senior audience and influencing decision making
  • Strong stakeholder management skills
  • Analytical and impact oriented mindset
  • doer attitude with appetite to solve real-world problems
  • seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations
  • Good communicator with strong stakeholder management skills
  • become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills
  • Ability to write synthetic documents and influence a senior audience
  • Insightful, proactive and engaged
  • capable of both getting the big picture (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/anecdote
  • Proactively collaborates with colleagues across functions and taps into stakeholders' business knowledge to understand trends, and spot opportunities for customer experience improvement
  • Able to keep track of competition's moves and identify impact and opportunities for our business
  • fully-autonomous critical thinker
  • able to own a market level area
  • instrumental in identifying growth & quality objectives
  • build plans with strong modelling skills
  • lead their delivery
  • best in class analytical mindset
  • deep understanding of the competition
  • cross-functional influence

Desired Qualifications

  • Knowledge of SQL is a plus

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