Operations Manager

Utilize the T.E.A.M. System for P&D and dock operations to maximize resource capabilities while preparing daily, weekly, and monthly production records. Observe service center personnel to determine necessary procedural improvements and review logs with shift supervisors to ascertain scheduling and administrative support requirements. Maintain superior internal and external customer relations, inspect facilities for safety and security conformance, and coordinate line haul schedules with the Line Coordinator. Issue directives for expedited freight movement, investigate job-related accidents, and ensure compliance with DOT, EPA, ICC, and OSHA regulations. Recruit, screen, and interview prospective employees while assisting in training and evaluating supervisory and production staff. Participate in service center meetings to communicate performance trends and facilitate the TQM Continuous Improvement Process.