Operations Manager (DAL)
$72,000–$92,000 year
On-siteDallas, Texas, United States
Job Summary
Support the General Manager in daily station operations, ensuring CLEAR and TSA policies are executed with the highest security and integrity. Coach, mentor, and train hourly Ambassadors on security, customer service, and sales goals while assisting with recruitment and on-boarding. Analyze key metrics, customer feedback, and direct floor observations to drive informed performance improvements and foster stakeholder relationships. Spend at least 80% of time on the floor in a customer-facing airport environment, managing employee relations and investigations as needed. Requires a non-traditional schedule including weekends, holidays, and early mornings.
Required Qualifications
- At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)
- Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
- Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
- Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards
- Proficiency in using technology daily in your work
- Required to successfully complete a government background investigation
- Ability to stand/walk for extended periods of time
- Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
- Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
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