Operations Manager
$39,520–$60,320 year
On-siteO'Fallon, Missouri, United States
Job Summary
Operations Manager at CVS Health responsible for store execution and performance, leading a store team, and building consumer loyalty through excellent customer service. Oversees staff, training, development, and policy implementation, with duties including supervision of the store crew, communication of information to staff and supervisors, action-plans for operational and service improvements, customer service leadership, and managing sales, inventory, and financial aspects. Emphasizes a full-time schedule with flexibility for early mornings, overnights, weekends, and overtime; role is not part of the Retail Management Development Program. Qualifications emphasize deductive reasoning, analytical and computer skills, advanced communication, leadership, supervision, and the ability to work in a fast-paced store environment.
Required Qualifications
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skill.
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Desired Qualifications
- Retail management experience
- Leadership experience
- Employee staffing and development
- Strong customer service focus
- Proven ability to drive store execution and performance
- Ability to manage inventory and financials
- Advanced analytical and deductive reasoning skills
- Strong communication and interpersonal skills
- Flexibility to work full-time including early mornings, overnights, weekends
- Proficiency with computers and standard business software
- Capability to supervise and motivate a team
- Knowledge of CVS/pharmacy operations (preferred)
- Experience in a role leading a store team or supervisor role
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