Operations Manager
$31,200–$31,200 year
On-siteMaryville, Tennessee, United States
Job Summary
Deliver an exceptional first impression daily by ensuring a positive, welcoming environment for members and staff. Drive member integration and sales performance through kickoff sessions, booking boosts, and ACH account management. Support retention via cancel-save processes, follow-up calls, and month-over-month reduction strategies. Coach staff on sales techniques to improve conversions and referrals. Organize member engagement events, manage inventory and billing updates, and conduct weekly leadership meetings to drive accountability. Oversee cleaning protocols and review performance reports to identify improvement opportunities. Actively support the General Manager in achieving membership unit and revenue targets.
Required Qualifications
- Outgoing and positive personality with strong leadership presence
- Sales-minded, customer-service driven, and results-oriented
- Someone who embraces member retention strategies, including cancel-save processes, follow-up calls, and integration of new members
- Strong communication skills with the ability to coach and motivate teams
- An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems
- Previous leadership or operations experience in fitness, sales, or hospitality preferred
Desired Qualifications
- A growth-minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club
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