Operations Manager
$33,000–$50,000 year
On-siteHumble, Texas, United States
Job Summary
Oversee day-to-day gym operations by maintaining facility cleanliness, safety, and operational standards while managing opening and closing procedures. Recruit, train, and supervise front desk staff, trainers, and support personnel to foster a high-performance team culture. Deliver exceptional customer service by resolving member concerns promptly and supporting retention initiatives through feedback analysis. Assist with budgeting, payroll, and expense management while tracking key performance indicators for membership growth and revenue. Ensure compliance with health, safety, and labor regulations by enforcing sanitation standards and maintaining emergency procedures. Manage inventory levels for equipment and supplies, coordinate vendor relationships, and prepare operational reports to analyze business performance.
Required Qualifications
- Bachelor's degree in Business Administration, Sports Management, or related field
- 3–5 years of management experience in fitness, hospitality, retail, or service industries
- Strong leadership, communication, and problem-solving skills
- Experience managing teams and operational budgets
- Proficiency with scheduling, POS, CRM, and membership management systems
- Ability to stand and walk for extended periods
- Ability to occasionally lift up to 50 lbs
- Comfortable working in an active fitness environment
Desired Qualifications
- Bachelor's degree in Business Administration, Sports Management, or related field preferred
- CPR/AED certification preferred
- Strong customer service mindset
- Ability to multitask in a fast-paced environment
- Data-driven decision-making abilities
- Conflict resolution and team-building skills
- Passion for fitness, wellness, and community engagement
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