Operations Manager
On-sitePortland, Maine, United States
Job Summary
Lead Front Office and Housekeeping teams while partnering with Food & Beverage operations to ensure cohesive guest experiences. Manage staffing, scheduling, and performance against financial goals, overseeing inventory, supplies, and operational resources with efficiency. Monitor budgets, payroll, and performance metrics to drive smart business decisions, reviewing daily reports to proactively resolve issues. Hire, train, and develop a high-performing team from the ground up, taking ownership of guest concerns to turn challenges into positive experiences. Implement creative solutions to continuously improve service and ensure compliance with company standards and applicable laws. Cover the PM shift at this new dual-branded hotel in Portland, New England.
Required Qualifications
- At least 1 year of hotel supervisory experience
- Hospitality experience
- Strong communication and leadership skills
- The ability to multitask, problem-solve, and stay calm under pressure
- A genuine passion for service and team development
- This is a unique opportunity to shape the guest experience from the start—leading Evening Front Office as well as Food & Beverage teams to deliver a seamless, high-energy hospitality experience
- This position will be covering the PM shift
Desired Qualifications
- degree preferred
- Housekeeping experience (supervisory experience a plus)
- Food & Beverage and/or bartending experience strongly preferred, with an understanding of bar operations, guest engagement, and service flow
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