Operations Manager
On-siteVirginia, United States
Virginia, United StatesOn-siteFull TimeBachelors Degree
Full TimeBachelors Degree
Job Summary
Lead IT infrastructure and incident management operations for a government client, overseeing network, application, hardware, and operating system functions for approximately 45,000 users. Manage 24x7x365 environments by identifying root causes and implementing solutions for critical incidents impacting network, applications, and hardware. Generate executive-level reports on network performance, application status, and hardware metrics using ServiceNow and incident management tools. Lead a technical team in a high-pressure environment, mentoring staff and driving efficient incident management processes.
Required Qualifications
- Technology related undergraduate degree or 10 years' experience in Operations Management
- Five years working in 24x7x365 IT Operations environment
- Knowledge of network operation, applications, hardware, monitoring, and operating systems
- Five years leading a team in the 24x7x365 IT Operations environment
- Five years of experience working in an Operations environment as a Critical Incident Manager
Desired Qualifications
- Experience supporting a federal government contract
- Current ITIL Certification
- Bachelor's degree preferred for computer science, engineering, or a related field
- Proven experience writing executive-level reports
- Experience developing reports in ServiceNow
- Demonstrated experience as an incident manager or similar role
- Excellent communication, interpersonal and leadership skills
- Ability to work under pressure and meet deadlines
- Ability to identify, train, mentor, and lead technical staff
- Knowledge of incident management systems and tools
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