Operations Manager
HybridSanta Ana, California, United States
Santa Ana, California, United StatesHybridContractInterpretationSmall
ContractSmallInterpretation
Job Summary
Lead and coach a team of Supervisors to manage 8+ client accounts and 600+ interpreters, ensuring alignment with SLAs and internal standards. Monitor operational metrics to identify trends, manage escalations, and implement action plans for continuous improvement. Drive process optimizations to enhance productivity, service quality, and scalability while participating in Monthly Business Reviews to present performance insights. This role combines strategic thinking with execution to transform operations within a growing global language services organization.
Required Qualifications
- 3+ years of experience in Operations Management
- Proven experience leading teams and managing supervisors or team leaders
- Strong analytical skills with the ability to interpret performance metrics and drive improvements
- Experience managing multiple accounts, clients, or operational workflows
- Strong problem-solving and decision-making abilities
- Excellent communication and stakeholder management skills
- Ability to adapt quickly to changing priorities and business needs
- Experience presenting reports and performance insights to leadership and clients
- Advanced English level (spoken and written)
- El Salvador residents
Desired Qualifications
- Experience in the interpretation, language services, contact center, or BPO industry
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