Operations Manager – Client Services & Dispatch
$98,040–$144,840 year
On-siteAshburn, Virginia, United States
Job Summary
Lead Client Services and Dispatch teams by building, scaling, and managing personnel through workforce planning, hiring, onboarding, and termination recommendations. Develop team members via coaching, mentoring, and career-pathing while resolving escalated complaints and fostering a collaborative culture. Establish performance standards, conduct regular reviews, and hold staff accountable to defined expectations. Own daily operations by maintaining metrics, reports, and training records; prepare work schedules and assign duties. Monitor compliance with administrative policies, safety rules, and government regulations. Collaborate with operations management to implement cross-functional policies, procedures, and technology initiatives.
Required Qualifications
- Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment
- Demonstrated track record of scaling teams, building accountability structures, and developing direct reports
- Must be able to lift and handle packages up to 50 lbs.
- Must be able to visually distinguish primary colors
- Must maintain a professional and customer-friendly demeanor
- Must be able to work in a fast paced environment
- Must be able to handle stressful situations
- Must be able to hear
- Must be able to speak
- Must be able to walk
- Must be able to sit
- Must be able to hold
- Must be able to visually inspect
- Must be able to utilize repetitive hand motions requiring finger dexterity and hand eye coordination
- Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications
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