Operations Manager, Claims
$80,000–$95,000 year
HybridMinneapolis, Minnesota, United States
Job Summary
Lead the Claims department by providing support and guidance for claim review, resolution, and policy interpretation while monitoring workflow between internal and external partners. Ensure timely and accurate adjudication and payment of claims through quarterly servicing audits, performance metric creation, and adherence to federal regulations. Streamline department processes to improve efficiencies, oversee training development, and manage special projects including loan conversions and system upgrades. Coach and manage staff by conducting performance reviews, addressing concerns, and driving enhancements through team engagement. Maintain strong knowledge of industry regulations and program changes impacting operational processes and compliance requirements.
Required Qualifications
- High School diploma or GED
- 3+ years of supervisory/leadership experience
- 5+ years of experience managing an operational or processing function
- Prior customer service experience relevant to the role
- This position is classified as hybrid and requires attendance on designated in-office days
- In compliance with federal law, all persons hired with ECMC Group and its affiliates will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire
- ECMC Group participates in E-Verify to verify authorization to work in the U.S.
Desired Qualifications
- Post-secondary degree
- Prior experience working in the student loan or financial services industry
- Claims management experience
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