Operations Manager - Claims and Research
$72,000–$72,000 year
On-siteWilmington, Delaware, United States
Wilmington, Delaware, United StatesOn-siteFull Time$72,000–$72,000 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Lead and coach a team of research and claims associates to meet KPIs and SLAs; manage workload, scheduling, and staffing; conduct one-on-one discussions and disciplinary actions when warranted; analyze information, perform trend analysis, and report findings to the department head; implement process improvements to drive efficiency and performance; provide audit support and act as a subject matter expert for the team; hybrid schedule with 3 days in the office and remote for the remaining days; requires 3-5 years in financial services, supervisory experience, and strong MS Word/Excel skills.
Required Qualifications
- 3-5 years of experience in the financial services field
- Previous supervisory experience
- Intermediate level MS Word & Excel
- Process management experience
- Proven track record with meeting and exceeding goals
- Excellent communication skills (written and verbal)
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