Operations Manager- Charleston
On-site · Charleston, South Carolina, United States
Job Summary
Operations Manager, Installation Services oversees the branch installation program and the overall operations of the branch, including profitability, pipeline management, inventory efficiency, expense control, staff development, and customer experience. The role requires leading direct reports, recruiting and onboarding employees, maintaining staff levels based on pipeline indicators, ensuring adherence to production schedules, improving downtime and operational efficiency, managing expenditures within budget, analyzing branch data to drive solutions, and collaborating with regional teams to implement best practices and SOPs. Candidates should have the ability to obtain or maintain required licenses and certifications and possess experience in service and installation management. Preference is given to candidates with a Bachelor's Degree, strong leadership experience, P&L management, familiarity with building codes and construction techniques, recruiting independent contractors, and CRM expertise (Salesforce or MS Dynamics).
Required Qualifications
- Bachelor's Degree
- At least 7 years of service industry experience
- At least 4 years of progressive leadership experience
- At least 3 years experience in managing the financials of a branch/P&L
- Driving record that meets company’s insurance standards
- Ability to obtain or maintain all required local, state and federal licenses and certifications
- Experience with service and installation management or related field
- Knowledge of applicable building codes and construction techniques
- Previous work experience recruiting independent contractors
- High proficiency-level in Microsoft Office Suite
- Expertise in CRMs; Salesforce or MS Dynamics experience a plus
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