Operations Manager
Remote
Job Summary
Conduct daily administration of a pharmaceutical hub reimbursement operation program under Senior Operations leadership. Ensure team members meet contractual obligations by managing performance reviews, coaching supervisors, and resolving work-related issues. Translate organizational strategies into project task plans and standard operating procedures while analyzing reports for trends and recommendations. Identify and triage client issues, participate in client meetings, and maintain positive rapport with stakeholders. Report all Adverse Events in alignment with Standard Operating Procedures and proactively address program concerns. Manage budget planning and ensure compliance with billing processes and contractual obligations. Requires 60% travel and flexible scheduling.
Required Qualifications
- Previous 4+ years of experience in a reimbursement hub, specialty pharmacy, physician's office, medical insurance, healthcare setting, and/or related experience
- Previous 2+ years supervisory experience
- Must be flexible on schedule and hours
- Extensive travel is required (60% travel)
- Strong interpersonal skills
- Attention to detail
- Ability to communicate effectively both orally and in writing
- Ability to manage multiple tasks
- Working knowledge of Microsoft Office
- Ability to resolve associate issues effectively and efficiently
- General knowledge of reimbursement, patient assistance programs, database elements and functionality
- Operational policies and processes particularly distribution processes / interfaces
- Proven ability to appropriately escalate issue to management
- Health care research and analysis skills sufficient to support payer research, healthcare policy library and state management
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