Operations Manager (Campaign Manager)

Coordinate daily campaign updates and operational questions for client teams, translating requirements into Standard Operating Procedures (SOPs) for labeling pods. Monitor daily performance metrics to ensure Service Level Agreements are met, conducting spot checks and QA on labeling work while gathering edge cases for client clarification. Support project implementation by assisting with campaign intake documentation, creating training examples, and coordinating with the staffing team for pod onboarding. Ensure labeling teams adhere to established SOPs and Data Security protocols while modeling company core values.