Operations Manager
$100–$110,000 year
On-sitePlano, Texas, United States
Job Summary
Support daily production operations for high-visibility, high-traffic web sites and consumer-facing applications by managing escalations, resolving incidents, and ensuring accurate incident recording. Hire and manage a distributed team of service desk resources while prioritizing issues, communications, and progress. Provide rotating 24x7 on-call support and off-hours maintenance work using PagerDuty. Collaborate with internal and external customers to deliver high-quality support platforms, manage delivery against budget, and assist with standard operation procedures. Requires BA/BS degree, 8+ years of experience, and rotating on-call schedule.
Required Qualifications
- BA/BS, or equivalent combination of education and experience
- Minimum of 8+ years related experience
- extensive experience in process, testing, and incident management
- people management
- Must be driven
- passionate about technology
- ready to learn
- Experience in leading and nurturing teams in delivering high quality support platforms
- Experience managing delivery against a budget
- Effective interpersonal skills
- excellent written and verbal communication
- Ability to work independently
- Ability to work in a team environment
- Ability to work under time pressures
- customer service attitude
- Self-motivated
- attention to detail
- Experience in supporting an internal help desk
Desired Qualifications
- master's degree
- Experience providing high level of support to Fortune 500 partners
- Experience with ServiceNow, Peregrine, or other ticketing systems
- Experience with Amazon AWS, S3, CloudWatch, Dynatrace and other cloud monitoring tools
- Experience with ITIL Best Practice, Incident Management, Change Management
- Knowledge or Experience with Unix/Linux/Apache/Amazon AWS/Microsoft Azure
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.