Operations Manager

Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements. Supervise and support operational staff, including tellers and other branch personnel, in managing day-to-day branch operations. Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies. Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels. Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks. Provide guidance, support, and training to operational staff to ensure adherence to policies and procedures. Serve as a resource for resolving escalated operational issues or customer concerns. Promote a culture of exceptional customer service by ensuring operational processes align with customer needs. Collaborate with the Branch Manager to achieve branch goals and foster a professional, customer-focused environment. Manage operational tasks such as maintaining branch supplies and overseeing facility needs. Full-time position with a salary range of $50,000 - $70,000 annually plus bonus and benefits. Bachelor's degree in accounting, business administration, or related field required, along with minimum five years of banking experience and three years in a supervisory role. Bank of Hope is an equal employment opportunity employer.