Operations Manager
$65,000–$75,000 year
On-siteSpringfield, Illinois, United States
Job Summary
Manage the Springfield, IL branch's daily operations, supervising administrative and field staff across all interdepartmental functions. Oversee recruitment, hiring, training, evaluation, and termination while coordinating on-call schedules and monitoring key metrics for efficient task completion. Develop annual budget plans, operational strategies, and recruitment/marketing initiatives to achieve revenue and margin goals. Act as the primary liaison for clients, families, contracts, and payors, ensuring intake continuity and satisfaction. Collaborate with corporate leadership on growth strategies, compliance initiatives, and quarterly quality improvement meetings. Ensure adherence to federal, state, and local regulations, including HIPAA and Joint Commission standards.
Required Qualifications
- Minimum High School Diploma
- Valid driver's license
- Satisfactory driving record
- Excellent leadership skills
- Big-picture method for approaching tasks
- Ability to use computerized systems and software such as Microsoft Office (Excel, Word, PowerPoint, etc.)
- Satisfactory verbal and written communication skills
- Ability to work well under pressure
- Knowledge of all applicable Federal, State, and local laws and regulatory requirements
- HIPAA experience
- Joint Commission experience
Desired Qualifications
- Some college
- A specific understanding of geographical/cultural requirements of branch office
- Bilingual – English/Spanish
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