Operations Manager (AUS)
$72,000–$92,000 year
On-siteAustin, Texas, United States
Job Summary
Support the General Manager in station operations, ensuring CLEAR and TSA policies are followed with the highest levels of security and integrity. Coach, mentor, and train hourly Ambassadors on security, customer service, and sales goals while assisting with recruitment, on-boarding, and employee relations matters. Analyze key metrics, customer feedback, and direct "on the floor" observations to make informed decisions that improve team performance. Build and foster internal and external stakeholder relationships as a trusted member of the local station leadership team. Spend at least 80% of time on the floor in a customer-facing airport environment, reporting to the General Manager. Availability includes non-traditional schedules such as weekends, holidays, early mornings, and evenings.
Required Qualifications
- At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)
- Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
- Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
- Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards
- Proficiency in using technology daily in your work
- Required to successfully complete a government background investigation
- Ability to stand/walk for extended periods of time
- Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
- Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.