Operations Manager at the Cherokee Hotel at Harrah's - Cherokee, NC

Job Summary

Required Qualifications

• •Previous valet management experience
• •Strong understanding of high-volume event parking
• •Ability to adapt to changing demand of conferences, conventions, and other special events
• •Ability to maintain service standards of the Hotel
• •High level knowledge of budgets and P&L performance
• •Ability to improve the overall performance and profitability of the account
• •Ability to comprehend business metrics and ensure high performance and efficiency
• •Ability to understand contractual agreements
• •Ability to manage scheduling, overtime, tip reporting and timekeeping for associates
• •Ability to ensure that payroll and accounting reports are on time and accurate
• •Ability to effectively utilize standardized business systems
• •Ability to ensure compliance with policies and procedures
• •Ability to hire, onboard and credential new associates to meet gaming and client guidelines
• •Ability to recognize great performance and promote an environment that retains talented associates & develops future leaders
• •Ability to respond proactively to associate feedback and suggestions
• •Ability to ensure that new associates receive proper orientation and training
• •Ability to identify where the team and individual performers need to improve and properly train and coach
• •Ability to lead effective associate meetings and ensure that shift huddles happen on every shift
• •Ability to coach in the moment and provide consistent and timely performance documentation
• •Ability to guarantee consistency in service experience on all shifts
• •Ability to coordinate and lead a team of salaried managers
• •Ability to strategically schedule based off needs of the property
• •Ability to ensure quality service delivery
• •Ability to comprehend and train team on client service standards
• •Ability to integrate 12 Oaks standards
• •Ability to achieve success and consistency with mystery shop reviews quarterly
• •Understanding of business black-out dates for holidays and events
• •Ability to develop working relationships with the clients' staff members
• •Ability to follow through on commitments
• •Ability to uphold consistent meeting rhythms and communication with the client
• •Ability to maintain weekly reporting to the client as well as the Tribal Gaming Commission
• •Ability to know when to be present at the site and maintains a high level of visibility
• •Ability to seek out and identify what goals are important to the client
• •Ability to develop a team focused exceeding those expectations
• •Ability to focus on building client loyalty to promote future growth
• •Ability to become an expert on systems provided by 12 Oaks
• •Ability to train all associates on equipment and SOP's
• •Ability to ensure financial compliance and consistency
• •Ability to maintain a clean and neat work environment
• •Ability to accomplish all tasks in a timely manner
• •Ability to treat clients and associates with courtesy, respect and dignity
• •Ability to know and follow safety and security techniques
• •Ability to identify and assess high risk areas or safety concerns
• •Ability to ensure all associates have been trained in safety and loss prevention SOP's
• •Ability to ensure that all claims and incidents are reported and documented in a timely manner
• •Ability to consistently document associates for at-fault claims and safety standard violations
• •Ability to adhere to 12 Oaks employment and payroll policies and procedures
• •Must submit to and pass pre-employment testing to include background check
• •Must submit to and pass pre-employment testing to include MVR (motor vehicle record) review