Operations Manager
On-siteMansfield, England, United Kingdom
Job Summary
Lead store operations by delivering excellent execution across Ambient, Fresh, George, and General Merchandising departments while embedding consistent routines for availability, waste, and shrink reduction. Review store processes to meet key metrics and KRAs, adhering to contract base management, wage control, and POS best practices. Coach leadership teams and support managers in developing future talent, fostering a culture of heart, pride, and open communication on the shop floor. Prioritize promotional activities, manage ER cases, and drive operational improvements using data-driven insights to ensure legal compliance and seamless customer experiences.
Required Qualifications
- Experience managing diverse teams in a large-format retail environment
- Strong operational knowledge across food and non-food departments
- A track record of improving availability, reducing waste, and managing shrink
- Confidence in developing large teams and managing change through leadership
- Building resilience
- Experience managing ER cases
- Understanding HR policies and processes
- Strong organisational skills
- Exceeding customer service
- Execution and result-focused
- Passion for the business
- Commercial awareness
- Understanding how availability, waste, and shrink impact performance
- Leading the shrink agenda through the team
- Driving standards and inputs
- Acting on opportunity with clear actions
- Ensuring POS one best way is followed across the store
- Coaching and Leadership
- Coaching your leadership team
- Developing future talent
- Engaging and coaching your team
- Creating a culture of serving our customers with personality, heart and pride
- Getting one more item in every basket
- Organised and efficient
- Thriving in a fast-paced environment
- Prioritising and delegating effectively
- Ensuring promotional activity is landed to brief and on time
- Collaborative
- Working across teams
- Ensuring smooth operations
- Ensuring a seamless customer experience
- Data-driven
- Using insight to make informed decisions
- Driving operational improvements
- Leading the shrink agenda by driving standards
- Ensuring the store remains legal and complaint for customer and colleagues
- Lead with heart
- Building self-esteem by recognising effort, attitude, and growth
- Creating an environment where people feel valued, trusted, and motivated to step up
- Listen with empathy
- Respond with care
- Create space for open, respectful conversations on the shop floor and beyond
- Be transparent in your decisions
- Clearly sharing the why
- Inviting your team to solve challenges together
- Support your team by coaching through questions
- Encouraging ownership
- Celebrating initiative
- Believe in creating a culture of always serving with heart and pride
- Driving the stores selling agenda
- Bringing the Asdaness to work every day
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