Operations Manager
$125,000–$150,000 year
On-site · Los Angeles, California, United States
Job Summary
Lead day-to-day operations at the LAX branch, overseeing both forwarding operations and warehouse/cold-chain handling for perishable cargo. Drive operational efficiency through process improvements, system utilization (TMS/WMS), and team accountability; manage end-to-end shipment lifecycle including booking, documentation, customs coordination, and carrier communication. Ensure strict cold-chain compliance, regulatory adherence (USDA/FDA/CBP/IATA), and high service standards. Lead and develop a team of operations coordinators, warehouse supervisors, and handlers; collaborate with HR on hiring and performance management. Own key KPIs such as on-time performance, shipment accuracy, claims rate, and warehouse throughput; identify and implement process improvements to support growth through 2030.
Required Qualifications
- 5+ years of experience in freight forwarding, logistics, or supply chain operations
- Strong working knowledge of air freight operations (IATA regulations, AWB processing, airline relationships)
- Proven experience managing or overseeing warehouse operations, including cold-storage environments
- Solid understanding of U.S. customs processes, import/export documentation, and regulatory compliance for perishable goods
- Demonstrated leadership experience — you have managed teams and know how to get the best out of people in a high-pressure environment
- Exceptional organizational skills with the ability to manage multiple shipments, priorities, and stakeholders simultaneously
- Strong communication skills in English; Spanish proficiency is a meaningful asset given our Latin American business
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field — though equivalent experience will always take precedence
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