Operations Manager and Chief of Staff to the Founder (AI-First)
Remote · Philippines
Job Summary
Senior operations role supporting the Founder, serving as the Founder's right hand and driving the operational backbone of Outsourced Staff. Coordinate content and client success teams, progressively assume full ownership and management, and systemise recurring workflows across sales, recruiting, operations, content, client success, and finance admin. Own documentation of processes as SOPs, build a central SOP library, and apply Six Sigma/Lean principles to reduce waste, cycle time, and defects while improving quality. Lead AI-enabled delivery by leveraging Claude as the primary AI layer, with training provided on Claude Projects and internal AI workflows. Manage the Founder's inbox and calendar, attend meetings, draft post-meeting summaries, and prepare pre-call briefs. Track SLAs, client health, and responsive velocity; draft sales proposals and follow up on warm leads. Build and maintain AI-driven automations, spot repetitive tasks for automation, and measure improvements with concrete numbers. The benchmark is that a new hire should be able to execute SOPs independently within six months. Must be comfortable with hybrid AI-enabled operation in a founder-led business, with ongoing collaboration across global teams.
Required Qualifications
- 5+ years in operations, with real experience supporting a founder, CEO, or business owner directly
- Background in an outsourcing, BPO, or support services business. You understand how service delivery actually works behind the scenes
- Formal process-improvement certification (Six Sigma Green or Black Belt, Lean, or equivalent) AND a track record of running initiatives that moved measurable numbers (cycle time, defect rate, cost, SLA performance)
- A genuine systems thinker. You see a messy workflow and instinctively want to document, measure, and improve it
- 200% into AI. Genuinely fascinated, actively learning, and excited to spend a chunk of your week building and refining AI workflows. (We provide the training. You bring the hunger.)
- Experience coordinating or managing teams, with the appetite to take full ownership of them
- Confident across Google Workspace, HubSpot, and Loom
- Strong written and spoken English. You can match the Founder's tone in his emails and hold your own on a call or in a meeting
- Comfortable picking up the phone and making warm follow-up calls without being pushed
- Sharp judgement on what needs the Founder's attention now, what can wait, and what you can handle yourself
- Proactive. You finish things, you do not just flag them
- Calm under pressure and comfortable with the pace of a founder-led business
- Able to work AU business hours (AEST, 9:00 AM to 6:00 PM)
- Reliable high-speed internet and a professional dual-monitor home office setup
- Nice to have: Australian client experience
- Hands-on experience with Claude specifically (not just ChatGPT)
- Experience building custom GPTs, Claude Projects, or simple automations
- Experience drafting sales proposals or running follow-up sequences
- Prior experience holding full P&L or team-leadership responsibility
- Logistics: Full-time, AU business hours (AEST, 9:00 AM to 6:00 PM)
- Follows the Australian public holiday calendar, not the Philippines calendar
- Occasional out-of-hours availability for time-sensitive work
- Long-term role with a clear path into full operational leadership
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.