Operations Manager - Airline Catering Operations
$86,418–$105,000 year
On-siteSeattle, Washington, United States
Job Summary
Manage the airline catering department by strategically planning daily hours, schedules, and productivity while ensuring compliance with FDA, HACCP, and safety regulations. Lead team execution to guarantee on-time food and equipment production for flights, investigate quality issues, and implement corrective actions. Control department costs through manpower planning and overtime usage, maintain inventory par levels, and optimize human and material resources. Attend daily operations briefings, provide data for annual business planning, and coach employees within Global Performance System initiatives.
Required Qualifications
- Three to five years of management experience in large-scale operations such as culinary production, logistics, warehouse, or similar
- Experience in using and managing Variable Production Systems and schedules
- Strong presentation, communication, training and interpersonal skills
- Proven success in improving work processes and leading change in a complex, fast environment
- Excellent analytical and conceptual skills
- Demonstrable record of understanding and meeting customer expectations
- Proven track record of understanding the drivers of product and labor cost variances
- Good knowledge of Microsoft Office and Windows-based computer application
- Experience working in high-pressure, time-sensitive environments
- Exposure to process improvement or continuous improvement initiatives
- Experience developing or improving operational processes and SOPs
- Experience managing both salaried and hourly employees, including frontline supervisors with an oversight of 30+ team members in department
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