Operations Manager

Job Summary

Required Qualifications

• •At least 3 years progressive experience in a Rooms or F&B department Hotel
• •4-year college degree and at least 1 to 2 years' experience in a Rooms or F&B department at a Hotel
• •2-year college degree and at least 2 years of experience in a Rooms or F&B department at a Hotel
• •Previous supervisory experience
• •Proficiency in Windows Operating Systems
• •Ability to evaluate and select among alternative courses of action quickly and accurately
• •Ability to work well in stressful high-pressure situations
• •Ability to maintain composure and objectivity under pressure
• •Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
• •Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
• •Ability to be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests
• •Ability to work with and understand financial information and data and basic arithmetic functions
• •Ability to convey information and ideas clearly
• •Ability to maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
• •Ability to maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working
• •Ability to comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid
• •Ability to ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments
• •Ability to assist the General Manager with the creation of financial reports as required by the Corporate Office
• •Ability to participate in required M.O.D. coverage as scheduled
• •Ability to ensure that training in service standards is taking place in each department using the steps to effective training
• •Ability to assist the General Manager in recruiting hiring and training for Guest Services based on occupancy
• •Ability to participate in weekly meetings with Front Desk to address oversell settings and react accordingly
• •Ability to assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer
• •Ability to ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s
• •Ability to complete required corporate training modules and become certified to train those as required
• •Ability to be in the public areas during peak times greeting guests and offering assistance as needed
• •Ability to maintain procedures for handling of the hotel safe specifically with regard to security
• •Ability to attend all scheduled meetings that take place on the property when you are scheduled
• •Generally a promotional opportunity will require relocation to another property