OPERATIONS MANAGER
On-siteScottsdale, Arizona, United States
Job Summary
Lead, coach, and hold staff accountable for performance while maintaining a visible leadership presence throughout the practice. Manage daily staffing, workflows, and employee schedules to support patient volumes and provider needs, anticipating challenges before they impact care. Recruit, onboard, and train employees, conducting regular check-ins and performance evaluations to address concerns promptly. Partner with providers to resolve operational issues, monitor key metrics like labor allocation and supply expenses, and manage labor and inventory budgets. Identify workflow inefficiencies, implement practical improvements, and handle escalated patient concerns professionally. Coordinate equipment and supply needs while ensuring compliance with policies, safety standards, and HIPAA requirements. Serve as the primary liaison between the office and departments including HR, Finance, and IT, communicating clearly with leadership on staffing and operational needs. Step onto the floor to work alongside the team when patient volume or staffing demands require it.
Required Qualifications
- At least 3 years of healthcare supervisory or management experience
- preferably in a physician practice or ambulatory setting
- Demonstrated experience managing the day-to-day operations of a medical office or clinical practice
- Experience directly supervising staff, including scheduling, coaching, performance management, and employee accountability
- Working knowledge of clinical practice workflows and the relationship between front office, clinical staff, providers, and administrative functions
- Experience working with EMR and HRIS or workforce-management systems
- Strong organizational and prioritization skills with the ability to manage multiple competing needs without losing sight of follow-through
- Strong judgment and the ability to make timely decisions in a fast-moving environment
- Ability to remain composed and solution-focused when staffing, patient, provider, or operational issues arise
- Strong written and verbal communication skills
- Ability and willingness to be a hands-on, working manager who is actively engaged with the team
- Travel up to 25%
- Monday through Friday 8:00am- 5:00pm
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to lift and carry up to 20 lbs
- Prolonged periods of sitting, standing and bending
Desired Qualifications
- Experience managing a high-volume, multi-provider medical practice
- Dermatology or specialty physician-practice experience
- Experience managing approximately 20–30 employees
- Experience with practice budgets, labor management, productivity metrics, and operational reporting
- CPPM certification or a degree in healthcare administration, business management, or a related field
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.