Operations Manager & Account Manager
HybridLocation, West Virginia, United States
Job Summary
Manage and develop direct reports in Germany through recruitment, training, and performance evaluations while overseeing client communication, follow-ups, and deliverables to maintain strong relationships and ensure satisfaction. Foster account growth via strategic outreach, presentations, and industry events, acting as a liaison among accounts, regions, and project teams to facilitate successful project completion. Coordinate resources for new process and technology implementations, analyze business issues to define solutions, and prepare risk assessments with contingency plans. Stepping in operationally to manage client projects when required and support the team to maintain workload control. Permanent, full-time remote role in Germany with up to 25% travel; requires German and English proficiency.
Required Qualifications
- Strong meeting management operations and account management experience
- Proven track record in team leadership and successfully managing direct reports
- Experience on (a) Life Sciences client(s)
- Demonstrated experience in client management, maintaining strong relationships and achieving financial performance targets
- Experience in reviewing and improving operational processes and policies
- Proficiency in Microsoft Office applications
- German and English language proficient in both oral and written communications
- Up to 25% travel may be required
Desired Qualifications
- Excellent communication and interpersonal skills
- Strong analytical skills
- Problem-solving mindset with the ability to lead issue resolution efforts
- Knowledge of industry trends and best practices related to the role
- Strong organizational skills that can coordinate multiple resources
- Additional languages
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