Operations Manager 1
RemoteLeeds, England, United Kingdom
Job Summary
Lead a regional service operation by delivering the annual operating plan, managing regional budgets, and driving business growth through commercial viability and new business acquisition. Manage a team of technicians, overseeing recruitment, performance reviews, and field visits to support training and skills development. Ensure compliance with health and safety policies, attend quarterly H&S meetings, and maintain zero-accident objectives. Control expenditure against budget, analyze service performance data to develop improvement plans, and prepare annual technician standby rotas for evening and weekend coverage. Monitor competitor activity, maintain key customer relationships for retention, and achieve revenue and margin targets.
Required Qualifications
- Proven experience leading teams within a commercially focused service, maintenance, or engineering environment
- Demonstrable experience designing and implementing processes, analysing performance data, identifying improvement opportunities, and delivering sustainable solutions
- Strong people management skills, ideally including the management of remote field-based teams
- Ability to produce detailed operational and technical analysis
- Experience preparing and delivering presentations, business cases, and technical reports
- Proven track record of leading, motivating, and developing teams
- Demonstrates ITW core values of Integrity, Respect, Trust, Shared Risk, and Simplicity
- The ideal geographical locaton for this role will be Leeds/Manchester/Sheffield/York, close to good transport links and with regular visits to Peterborough is required
Desired Qualifications
- Experience within the commercial catering equipment sector
- Health and Safety qualification such as IOSH or NEBOSH
- Practical knowledge and application of Lean, Six Sigma, or equivalent continuous improvement methodologies
- Proven experience leading teams within a commercially focused service, maintenance, or engineering environment
- Demonstrable experience designing and implementing processes, analysing performance data, identifying improvement opportunities, and delivering sustainable solutions
- Strong people management skills, ideally including the management of remote field-based teams
- Ability to produce detailed operational and technical analysis
- Experience preparing and delivering presentations, business cases, and technical reports
- Proven track record of leading, motivating, and developing teams
- Strong commercial awareness with the ability to analyse and interpret business performance data
- Demonstrable success developing and motivating teams
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