Operations Management Trainee
$55,000–$55,000 year
On-site · Baton Rouge, Louisiana, United States
Job Summary
The Operations Management Trainee (OMT) is an 18 month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes and strategies to align with customer retention, all facets of operational excellence and metrics. Essential Functions Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. Coordinate with the rental department to ensure maximum utilization without compromising lease customers. Partner with Sales staff on customer calls for new business and increased customer satisfaction. Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overheads. Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility. Additional Relocation within the business unit at the conclusion of the training program is required.
Required Qualifications
- Bachelor’s Degree, Required
- 1 year or more in customer service with issues resolution experience, Preferred
- Strong PC knowledge/skills to include spreadsheet and word processing software packages
- Advanced knowledge of Business Finance, controls and metrics
- Flexibility to operate in a fast-paced environment
- Strong mechanical skills
- Ability to work independently and as a team
- Excellent verbal and written communication skills
- Detail oriented with follow-up practices
- Ability to prioritize and multi-task
- Relocation within the business unit after training
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