Operations Management (Assistant Manager Candidate) - Quality Management Office, Travel & Mobility Business(C&M)
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Oversee contract operations for new partner agreements, transfers, and terminations while supervising legal responses to bankruptcy and civil rehabilitation cases. Manage domestic and international credit management processes and drive workflow automation projects to enhance operational efficiency. Lead team development, resolve organizational challenges, and coordinate with internal departments and external authorities such as police to ensure smooth business execution. Leverage advanced AI technology and big data to transform business processes and support the Quality Management Office's goal of becoming the No. 1 OTA in Asia.
Required Qualifications
- 5+ years of professional experience
- Experience leading teams as a manager or project leader
- Proven experience in operational quality management and risk management
- Experience in business improvement/efficiency using AI tools
- Basic PC skills (Word, Excel, PowerPoint)
- Strong communication and negotiation skills to coordinate effectively with internal departments and external organizations
- Experience in transportation (operations/passenger service management)
- Travel agency sales
- Consulting (process improvement/project management)
- Business-level English proficiency
- TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country
Desired Qualifications
- Practical experience in legal affairs, credit management, or contract-related work
- Experience in managing online business operations within the travel (OTA) or E-commerce industry
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