Operations & Maintenance Cloud Engineer
$87,100–$157,450 year
On-siteAshburn, Virginia, United States
Job Summary
Serve as the initial point of contact for IT-related field and application production problems, providing phone and online support for technical triage, troubleshooting, and resolution. Work in tandem with application teams to identify, remediate, and document issues while ensuring system availability, performance, and adherence to SLAs. Provide oversight of AWS applications following government security guidelines, develop best practices for maintenance and recovery, and mentor teammates on cloud competencies. Troubleshoot incidents to identify root causes, implement preventive measures, and communicate service degradation to customers. Support after-hours and weekend calls to maintain uptime, ensuring assigned tickets meet program SLO commitments.
Required Qualifications
- BS/BA degree
- 8 years of prior relevant experience
- Masters' degree
- minimum of 6 years of previous relevant experience
- 4 years of experience in lieu of degree
- 8 or more years of experience in supporting application cloud solutions on AWS platform
- Experience in supporting 24x7x365 operations
- Experience with Jira, Confluence, and ServiceNow
- U.S. Citizen
- Must currently have DHS Full Background investigation OR previously held DHS Full Background investigation within the last 2 years
- Understanding of and experience with field operations, SLAs, and on-call support
- Experience in at least two of the following areas: PostgreSQL database architecture, advanced analytics, micro-services, monitoring, and SecDevOps
- Working knowledge of supporting applications in AWS
- Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, dbas, and subject-matter experts
- Excellent written and verbal communication skills
- Solid troubleshooting techniques to find root causes and apply workarounds
- Organization skills and attention to detail
- Must be in Ashburn, VA, 2 twice a week
Desired Qualifications
- DoD Top Secret or DHS Full-BI
- AWS Cloud certification
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