Operations Lead
On-siteOklahoma City, Oklahoma, United States
Job Summary
Lead daily foreclosure processing across multiple states by retrieving executed documents, generating recording-ready files, and maintaining accurate tracking pages within the case management system. Monitor case progress to ensure adherence to key deadlines, perform inventory reconciliation, and review checklists to confirm accuracy prior to milestones and auctions. Act as the first point of contact and escalation for the team, providing instructions to personnel while drafting and executing documents for non-judicial foreclosures. Stay current on state statutes to serve as a subject matter expert in client audits and firm-wide initiatives, continuously identifying opportunities to enhance operational efficiency and implement automation.
Required Qualifications
- High school diploma or GED
- Minimum of 3 years of experience in foreclosure or mortgage‐servicing operations
- Strong verbal and written communication skills
- Demonstrated customer‐service skills
- Excellent organizational and time‐management abilities
- High attention to detail and accuracy
- Strong problem‐solving and critical‐thinking skills
- Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access
- Ability to work independently and collaboratively within a fast‐paced, deadline‐driven environment
- Adaptability to changing client expectations, internal processes, and industry requirements
- Consistently at work and on time
- Follows instructions, responds to management direction
- Takes responsibility for own actions
- Keeps commitments
- Completes tasks on time or notifies appropriate person with an alternate plan
- Speaks clearly and persuasively in positive or negative situations
- Listens and gets clarification
- Responds well to questions
- Demonstrates group presentation skills
- Participates in meetings
- Follows policies and procedures
- Completes administrative tasks correctly and on time
- Supports organization's goals and values
- Benefits organization through outside activities
- Supports affirmative action and respects diversity
- Approaches others in a tactful manner
- Reacts well under pressure
- Treats others with respect and consideration regardless of their status or position
- Accepts responsibility for own actions
- Follows through on commitments
- Demonstrates accuracy and thoroughness
- Looks for ways to improve and promote quality
- Applies feedback to improve performance
- Monitors own work to ensure quality
- Completes work in timely manner
- Strives to increase productivity
- Works quickly
- Balances team and individual responsibilities
- Exhibits objectivity and openness to others' views
- Gives and welcomes feedback
- Contributes to building a positive team spirit
- Puts success of team above own interests
- Able to build morale and group commitments to goals and objectives
- Supports everyone's efforts to succeed
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