Operations Lead
On-siteLouisville, Kentucky, United States
Job Summary
Manage an assigned dedicated driver fleet at the Louisville terminal, overseeing safety performance, start-time adherence, attendance, and equipment condition. Serve as the primary on-site driver contact to drive engagement and retention while covering open loads during shifts and communicating capacity constraints to the Fleet Manager team. Complete daily yard checks, maintain accurate tractor and trailer locations, and ensure operational data integrity for load calling and driver assignments. Monitor driver Hours of Service availability, support DOT compliance activities, and act as the liaison between drivers, customers, and West Side Transport. Respond promptly to operational challenges, equipment breakdowns, and customer service concerns, while assisting with driver onboarding, training, and coaching. Work evenings, weekends, and on-call schedules as business needs require.
Required Qualifications
- High school diploma or GED
- One or more years of experience in transportation, dispatch, or terminal operations
- Working knowledge of DOT regulations, FMCSA compliance requirements, and Hours of Service (HOS) regulations
- Self-directed, with the ability to own outcomes and exercise sound judgment with limited on-site supervision
- Excellent verbal and written communication skills, including the ability to work comfortably with drivers, customers, and support teams
- Strong organizational, analytical, and problem-solving skills
- High attention to detail with excellent documentation and data-entry accuracy
- Ability to prioritize multiple tasks and adapt in a fast-paced environment
- Ability to maintain confidentiality and handle sensitive information with professionalism
- Proficiency with Microsoft Office and transportation management software
- Flexibility to work evenings, weekends, and on-call schedules as business needs require
- Ability to lift up to 25 pounds on an occasional basis
Desired Qualifications
- Associate or bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
- Two or more years of experience in transportation, trucking, logistics, dispatch, or terminal operations
- Prior experience supporting a dedicated fleet or automotive customer operation
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