Operations Improvement Analyst
Hybrid · Newmarket, Auckland, New Zealand
Job Summary
Operations Improvement Analyst responsible for diagnosing and solving operational and system issues, performing root-cause analysis, and driving process improvements across systems and integrations. You will monitor system health, document findings, support change initiatives and UAT, establish governance with Change Advisory Board (CAB) approvals, and build strong internal/external stakeholder relationships to ensure stable and improved performance, efficiency, and customer experience. The role emphasizes continuous improvement, clear documentation, ownership of issues to completion, and effective communication, with a hybrid work arrangement and a 12-month fixed-term contract.
Required Qualifications
- Tertiary qualification in Computer Science, Business Information Systems, or a related discipline (or equivalent experience)
- Experience with Work Order Management systems, or equivalent/relevant platforms such as field service management, enterprise asset management, inventory management, or metering systems
- Strong problem-solving skills with a focus on continuous process improvement and faster issue resolution
- High attention to detail and accuracy, with the ability to produce clear, well-structured documentation
- Ability to take ownership of issues and improvement initiatives through to completion
- Excellent written and verbal communication skills, with proven experience engaging customers
- Strong drive and perseverance to deliver business outcomes
- This role is offered as a 12-month fixed-term contract, covering a period of parental leave
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