Operations Expert - Document Management 1

Operations Expert - Document Management responsibilities include ensuring operational stability, performance, and availability of the product; monitoring, controlling, and continuously improving system operations and service quality; coordinating ITSM activities (incidents, changes, problems, requests, knowledge, events); acting as the primary contact and escalation point for operational issues; managing communication during major incidents with the Global Service Desk; identifying operational risks and defining mitigation measures; driving SLA improvements and ensuring service performance targets are met; increasing transparency and actively managing technical debt in alignment with architecture; creating and analyzing operational reports and deriving improvement actions; ensuring compliance with security policies and information security standards; supporting reliable product releases and stable delivery of product increments; maintaining and improving operational documentation and knowledge bases; contributing to a product team working with SAP S/4HANA-centric system landscapes; collaborating with product team members, users, and stakeholders to support the implementation of product requirements and ensure Definition of Done is met.